Privacy policy

Tulsyan Retail Private Limited ("Peachmode", "we", "us", or "our") operates the website www.peachmode.com ("Site"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our Site, use our services, or make a purchase.

By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. WHO WE ARE

  • Company Name: Tulsyan Retail Private Limited
  • Website: www.peachmode.com
  • Email: contact@peachmode.com
  • WhatsApp: +91 80972 80606

2. INFORMATION WE COLLECT

2.1 Information You Provide

When you register, place an order, or interact with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party payment gateways — we do not store your card details)
  • Order history and preferences
  • Communications you send to us (emails, chat messages, reviews, feedback)

2.2 Information Collected Automatically

When you browse the Site, we may automatically collect:

  • IP address
  • Device type, browser type, and operating system
  • Pages visited, time spent, and navigation path
  • Referring website or link that brought you to our Site
  • Location data (approximate, based on IP address)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active across sessions
  • Remember your preferences and login details
  • Analyse site traffic and user behaviour
  • Deliver relevant advertisements and offers

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the Site.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • To process and fulfil your orders, including shipping and delivery
  • To communicate with you about your orders, account, and enquiries
  • To send promotional emails, SMS, and WhatsApp messages about offers, new arrivals, and updates (you can opt out at any time)
  • To personalise your shopping experience and recommend products
  • To improve our Site, services, and product offerings
  • To detect and prevent fraud, abuse, and security threats
  • To comply with legal obligations and resolve disputes
  • To conduct internal analytics and business research

4. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to third parties for their marketing purposes.

We may share your information with:

  • Service Providers: Courier and logistics partners, payment gateways, SMS/email service providers, cloud hosting providers, and analytics tools — strictly on a need-to-know basis and only to fulfil our services to you.
  • Legal Authorities: When required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business. We will notify you of any such change.

5. DATA SECURITY

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for all data transmission
  • Secure payment processing through PCI-DSS compliant payment gateways
  • Access controls limiting employee access to personal data on a need-to-know basis
  • Regular security audits and monitoring

While we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements

If you request deletion of your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law (e.g., tax and accounting records).

7. YOUR RIGHTS

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to:

  • Access: Request a summary of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Erasure: Request deletion of your personal data, subject to legal obligations.
  • Withdraw Consent: Withdraw your consent for data processing at any time. This will not affect the lawfulness of processing carried out before withdrawal.
  • Grievance Redressal: Lodge a complaint with us or the relevant Data Protection Board if you believe your rights have been violated.
  • Opt Out of Marketing: Unsubscribe from promotional communications at any time by clicking the unsubscribe link in our emails or contacting us.

To exercise any of these rights, please contact us at contact@peachmode.com.

8. CHILDREN'S PRIVACY

The Site is not intended for use by individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to delete such information.

9. THIRD-PARTY LINKS

Our Site may contain links to third-party websites, social media platforms, and services. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party sites. We encourage you to read the privacy policies of any third-party site you visit.

10. COOKIES POLICY

Cookie Type Purpose Duration
Essential Site functionality, shopping cart, login sessions Session / 30 days
Analytics Understanding site usage and improving performance Up to 2 years
Marketing Delivering relevant ads and measuring campaign effectiveness Up to 1 year
Preference Remembering your settings and preferences Up to 1 year

You can control cookies through your browser settings. Note that blocking essential cookies may prevent you from using certain features of the Site.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically.

12. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

  • Email: contact@peachmode.com
  • Response Time: Within 48 hours on business days
  • Resolution Time: Within 30 days of receiving the complaint

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: contact@peachmode.com
  • WhatsApp: +91 80972 80606
  • Website: www.peachmode.com